Hosted Event

Tinuiti Live: A Recap of the Most Valuable Marketing Conference in 2021

By Tinuiti Team

Top brands and provocative thought leaders gathered last week for our annual Tinuiti Live virtual event. This year featured half-day expert discussions designed to provide attendees with networking, as well as specific and actionable strategies to accelerate brand performance across the funnel.

The event was packed with over a dozen sessions across three tracks—Martech and Measurement, Media, and Digital-First Creative, as well as insight from successful brands like Etsy, Ancestry, Bassett Furniture, Audible, Bonobos, and more!

Some common themes (within sessions) throughout the day included:


Insight from former Top Executive at Disney+ and CEO of TikTok

Kevin Mayer kicked off the day with valuable insights from his experience as a former top executive at The Walt Disney Company overseeing its international Direct-to-Consumer business, which included global streaming platforms Disney+, ESPN+ and Hulu.

Mayer shared his involvement in the development and successful rollout of Disney+ that today has over 100M subscribers.

“People kept asking me at Disney+, how are you gonna beat Netflix? I genuinely didn’t care. I only cared that Disney+ served our consumers. I’m a huge subscriber to ‘consumer above everything else,” Mayer said on Thursday.

Prior to that role, he executed major acquisitions including Pixar, Marvel, Lucas Film, Bamtech, and 21st Century Fox. Most recently, Mayer served as CEO of TikTok and COO of its parent company, ByteDance—driving one of the greatest disruptions in social media history helping steer the world’s fourth-largest social media platform with nearly 700M users.

In addition to the growing importance of having an online presence (to cater to shoppers’ needs in a pandemic and post-pandemic world), Mayer also shed light on the growing popularity of live streams and the opportunity available for advertisers.

“Using live streams and influencers to actually sell on the platform is an enormously powerful thing and that’s the future. It’s a tsunami coming our way.”

anneka gupta

You can listen to Mayer’s entire keynote speech in our on-demand recording available here.

Didn’t get a chance to attend the event (or every single session)? No worries – we’ve got a brief recap of each of the presentations held throughout the all-day event in chronological order below.

Building a Foundational Tech Stack to Support Your First-Party Data Strategy

Building a Foundational Tech Stack Presentation Slide

Nirish Parsad, Marketing Technologist, Tinuiti
Andrew Richardson, SVP, Analytics & Marketing Science, Tinuiti

The new wave of privacy changes has made the need for a first-party data strategy more pressing than ever. In this session, Nirish Parsad and Andrew Richardson discuss why so many advertisers still struggle with siloed data, underutilized tech, and a fractured view of the customer. 

Topics covered:

“As it relates to building first-party data in the age of privacy, we [as marketers] have navigated this before and it did not kill marketing or advertising.”

— Andrew Richardson, SVP, Analytics & Marketing Science at Tinuiti

“There’s really cool tech out there that is underutilized – which means you have to choose between going deep or MacGyvering it. There are over 8000 marketing technology platforms available today (up from 150 in 2011).”

— Nirish Parsad, Marketing Technologist at Tinuiti

Brand Meet Performance, Performance Meet Brand: A Fireside Chat with

Ancestry Planning Principles Slide

Diana Diguido, EVP, Client Strategy, Tinuiti
Todd Pollak, SVP, Global Customer Success & Commercialization, Ancestry
Paige Grossman, VP, Global Brand Creative and Media, Ancestry

Ancestry’s Paige Grossman and Todd Pollak discussed the importance of—and value they have seen from—implementing a full-funnel marketing approach. In part, this includes investing time in mapping a cohesive customer journey across all touchpoints to better understand what role each channel will play to move people toward a purchase. Testing all year long, they applied the strongest plays to their holiday campaign. 

In recent years, Ancestry has also built a toolkit with suggested photography elements, headline examples, and more to help work quickly, efficiently, and in total alignment—internally, and with partners like Tinuiti. 

Topics covered:

“When you learn about your family history, you have stories to share with your family, and specifically you can share during the holidays—anytime, but it’s really important during the holidays. You bond over those stories and it brings you closer together,” noted Paige Grossman, Ancestry’s VP, Global Brand Creative and Media.

This was a brand benefit Ancestry had been seeing some traction on, along with good signals, and they leaned on that as something to share and gift during the holidays

Brand Building on Amazon: Optimizing Creative to Boost Conversions

Brand Building on Amazon Presentation Slide

AJ Swamy, Client Solutions Strategist, Tinuiti

Compelling creative content can make or break your full-funnel Amazon strategy. In this session, AJ Swamy explains how brands use enhanced creative tools on the Marketplace to not only make their brand look prettier, but to drive traffic to an entire catalog and increase detail page conversion rates. 

Topics covered:

According to Swamy, brands should be leveraging creative to showcase the value of their brand on their Amazon Store. Tactics such as “customized landing pages to match specific traffic sources” also help to improve and grow conversion rates.

“Wherever a customer sees your brand they expect to see it in its highest form. Don’t snooze on your Amazon creative. You only have 60 seconds or less to make an impact on your Amazon page – take advantage of that creative opportunity.”

— AJ Swamy, Client Solutions Strategist at Tinuiti

How Audible’s Mobile App Performance Continues to Scale: A Look into a Transparency-First Approach

Liz Emery, Senior Director, Mobile & Ad Tech Solutions,Tinuiti
Danielle Smith, Senior Director, Mobile Marketing, Audible

There are over 235 million smartphone users who are seeking out privacy-preserving measures. How can a mobile app continue to grow, while maintaining the trust of consumers? In the following session, Liz Emery, and Danielle Smith discuss how Audible prioritizes a transparency first approach with publishers and consumers, which has allowed them to consistently scale performance. 

Topics covered:

“For us, it’s about customer obsession. We are always trying to focus on the journey of the customer. Whether someone is going to the app store looking for entertainment, a bestseller, or a trending podcast – we just want to make sure we are giving that person the opportunity to discover “Audible”.  And it comes down to a combination of our consumer focus, our product offering, competitive insights, and smart targeting. And every so often [Tinuiti] will recommend running a new search match campaign (if we are experiencing a stagnant performance on certain keywords) to give us the ability to open up our keyword set and find new opportunities. The [Tinuiti] team has been amazing in terms of collaborating with us in this space. And that’s been very helpful.”

— Danielle Smith, Senior Director, Mobile Marketing at Audible

The Consumer has Evolved, Now Brands Must Too: How Bassett Furniture Evolved Their Media Strategy with OTT

Two Ways of Buying OTT Presentation Slide

Jesse Math, VP, Advanced TV & Video Solutions, Tinuiti
Heather Petersen, Director, Digital Marketing, Bassett Furniture Industries Inc.

Tinuiti’s Jesse Math, VP of Advanced TV & Video Solutions, and Bassett Furniture’s Director of Digital Marketing, Heather Petersen, explored the success that the American-made furniture brand has seen—and continues to see—through promotional and evergreen OTT advertising. 

A well-loved brand that has been around for 120 years, Bassett understands the importance and necessity of new approaches to marketing that keep up with changes in the marketing landscape, as well as changing consumer needs.

With the far-reaching impacts of COVID resulting in a cut to Bassett’s media spend, they decided to go all-in on OTT, fully replacing their linear TV advertising initiatives. There was some early concern that with removing traditional television ads, there would be a decline in traffic to their brick and mortar stores, but that fear did not become a reality. 

Bassett will continue monitoring to determine if a return to linear TV advertising makes sense for their business goals, but as of now, they are continuing to enjoy the more cost-effective benefits of OTT, seeing no negative results from removing traditional.

Topics covered:

Are you Speaking your Customer’s Language? How Your Audience Experience Could Be Affecting Conversion Rates

Kendall Giglio, Senior Director, CRO, Tinuiti

If you’re not 100% satisfied with your current conversion rate, odds are you’re not speaking their language. In this session, Kendall Giglio explains how brands can take a step back to objectively look at how a brand is perceived by their customers with a breakdown of the four key areas where the misalignment is probably happening. 

Topics covered:

“The sooner you realize that people don’t buy from websites, they buy from people; the sooner you can create a better site experience for your customers.”

— Kendall Giglio, Senior Director, Conversion Rate Optimization at Tinuiti

Addressing Addressable: Targeting & Measurement in the Era of Programmatic Convergence

Helena Tse, Head of Growth Marketing, Bonobos
Kolin Kleveno, SVP, Addressable Media, Tinuiti

Ecommerce heavyweight Bonobos explained how they’re leveraging first-party data to execute a full-funnel media strategy that converges both programmatic & social. In the following session, Helena Tse shares with Kolin Kleveno how Bonobos was able to capitalize on an upper funnel advertising campaign at the 2021 Masters at Augusta National Golf Club.

Topics discussed:

As it relates to a full-funnel campaign, Bonobos had an extremely successful golf campaign earlier this month during the Masters Golf Tournament. 

“We had a partnership with CBS, and the viewership of Masters truly over-delivered (from a brand impression standpoint). We had Justin Rose as a sponsor, which of course gives huge credibility to our brand (as he dominated the Masters for the first two days). But the real question was how do we complement our brand and upper-funnel initiatives with performance? We also used multiple different channels from OTT to SEM to Facebook and very strong email campaigns throughout that weekend. We made sure that we had inventory and merchandise. It really was a full-funnel effect and the measurement isn’t just sales and conversion or impressions – it was actually everything, together. We saw an increase in our brand impression metrics, the new customer acquisition numbers, traffic, PLP views, and conversions – all positive and that’s what we were really excited about.” 

— Helena Tse, Head of Growth Marketing at Bonobos

Emerging Social Platforms: Leveraging Upper Funnel Tactics to Drive Conversions

Emerging Social Platforms Presenters

Avi Ben-Zvi, Group Director, Paid Social, Tinuiti
Erica Haile, Senior Growth Partner, Reddit
Bob Armour, Chief Marketing Officer, M1 Finance
Patryk Wlodersky, Acquisition Marketing Manager, M1 Finance

Tinuiti’s Group Director of Paid Social, Avi Ben-Zvi, sat down with Reddit’s Erica Haile and M1 Finance’s Bob Armour and Patryk Wlodersky to discuss the immense value M1 has found in connecting with an engaged Reddit community.

“We’re home to thousands of communities that are really dedicated to specific interests, and we can reach users that are really engaged.”

— Erica Haile, Senior Growth Partner, Reddit 

M1 Finance has taken advantage of the unique advertising products and targeting capabilities available through Reddit, diving into some of the successes they’ve seen. In explaining what he likes so much about Redditors, Bob Armour shared, “They tell you when you’re great, they tell you when you suck; there’s real passion there.”

Topics covered:

“We want to obviously do as much lower-funnel as we can, but there comes a point in time where more people need to know about you, right? A lot of people still don’t know about M1, and you need to feed that bottom of the funnel with different channels where your target audience is.” 

— Patryk Wlodersky, Acquisition Marketing Manager, M1 Finance

Expert Panel: Creative Strategies for Real Action on DEI (Diversity, Equity and Inclusion)

Creative Strategies for Real Action on DEI Panel

The recent awakening in our country around social and racial justice has inspired countless brands to step up their DEI efforts both internally and out in the world. While some brands have walked the talk and made a real impact, others have found out that paying lip service while failing to take accountable action can hurt their brands even worse than if they had remained silent. Tinuiti Live’s panel discussed a variety of game-changing strategies to help brands move beyond talk and into measurable and meaningful DEI practices that perform. 

The panel included: 

“Culture is simply what you choose to reward and what you choose to punish. Does your company reward or punish diversity, equity, and inclusion behaviors?”

— Tory Hargo, Product Design Manager, Product Architecture at Facebook

“It’s not about perfection, it’s about optimizing the system and bringing as many people along as possible.”

— Allison Brown, Head of the AbbVie Experience at AbbVie

4 Steps to Ensure Business Durability in an Ever-Evolving Marketing Landscape with LiveRamp’s Anneka Gupta

Anneka Gupta's 4 Steps to Ensure Business Durability in an Ever-Evolving Marketing Landscape

Anneka Gupta, President & Head of Products and Platforms, LiveRamp; Tinuiti Board Member
Nii Ahene, Chief Strategy Officer, Tinuiti

Anneka opened her discussion with a compelling visual of scuba divers surrounded by colorful fish, explaining quite simply that she loves water: the ocean, snorkeling, the fish. She discussed a recent, pre-pandemic vacation she enjoyed, trying out diving for the first time. As a lifelong swimmer, she expected to take to it easily and instantly but found these new “uncharted waters” weren’t what she was used to. 

“I was in a completely different world; I was looking at the ocean really from a 3D perspective instead of just from the top looking down. And I find—like all of us do—when we’re faced with change, that it can be a very, very scary experience; it can be terrifying. But I also knew that this was something I really wanted to do—that it was going to be worth doing—because once I got comfortable, and once I got down there, I would experience something transcendental.”

— Anneka Gupta, President & Head of Products and Platforms, LiveRamp; Tinuiti Board Member

Anneka explored the metaphorical implications of this real-life experience, tying it into the radical transformations all brands and marketers must make in the changing privacy landscape. While this is “uncharted territories” for us all, like her first scuba diving adventure, it will be worth it.

Topics discussed:

“Think beyond your business to see who you can partner with to build a better view of your customer. Your data is the lifeblood of your business.”

— Anneka Gupta, President & Head of Products and Platforms, LiveRamp

The Future of Omni-Channel: Using Platform Technology to Bring Together Brand and Performance

Unified Marketing Measurement Presentation Slide

Annica Nesty, Sr. Director, Marketing Science, Tinuiti
Kristine Koetter, AVP, Omnichannel Marketing, Maurices

Tinuiti’s Annica Nesty and Maurices’ Kristine Koetter explored the importance of using platform technology in understanding brand and performance. “Viewing our marketing performance from an omni perspective has made sure that we’re putting our dollars in the right pocket.”— Kristine Koetter AVP, Omnichannel Marketing, Maurices

Kristine explained Maurices’ emphasis on providing the same brand expectations to customers, regardless of where they’re doing the shopping. Through the cohesive measurement plan that MobiusOS made possible, they could really dive into and deconstruct the customer journey.

“We’re able to drive efficiencies by seeing things more holistically. That’s really helped us make better decisions.”

— Kristine Koetter, AVP, Omnichannel Marketing, Maurices

Topics discussed:

“We need to continue to personalize the customer experience; that’s the whole goal of omni-channel. We want to be sure that no one is left behind, and we’re reaching the customers where they are.”

— Annica Nesty, Sr. Director, Marketing Science at Tinuiti

More Bang for Your Buck: Maximizing Media Spend Impact for Mid-Stage D2C Retailers

Josh Brisco, VP, Growth Media at Tinuiti
Kady Srinivasan, SVP, Head of Global Marketing at Klaviyo

Emerging D2C retailers can punch above (way above) their weight class when it comes to maximizing media spend impact. In this session, Josh Brisco and Kady Srinivasan cover media mix theory based on brand maturity.

Topics discussed:

Breaking Down Silos: How a Creative-First Approach to Performance Branding & Acquisition Media Can Work Together to Amplify Growth

Carla Anderson, Creative Director, at Tinuiti 
Sam Dennigan, CEO, at Strong Roots

What’s in a Brand? In this session, Carla Anderson and Sam Dennigan break down the silos between performance & branding efforts. They also discuss how the marketing strategy that Strong Roots utilized to bring their EU-based brand to the United States.

Topics covered:

“During the pandemic, we couldn’t offer samplings in the store (which is a huge part of our marketing strategy). We had to figure out how to tell as many people as possible [about our brand] because we were not able to engage in a physical way in an in-store environment. So, we took a very traditional marketing campaign of free sampling and converted it into a digital marketing campaign to raise awareness and work with [Tinuti] for distributional media.”

— Sam Dennigan, CEO, at Strong Roots

“Performance is what drives conversions, measurable incremental testing improves over time. Branding is about building those connections, creating recognition, loyalty, and authenticity. Our approach is you can merge those – and do both!”

— Carla Anderson, Creative Director, at Tinuiti

Fireside Chat with Etsy CMO Ryan Scott

Ryan Scott is Chief Marketing Officer at Etsy, bringing two decades of marketing and ecommerce experience to the company. He leads Etsy’s digital marketing, advertising, communications, brand, market research, and international growth initiatives, elevating Etsy to new shoppers around the world and deepening engagement within the existing community.

The success of Etsy during the pandemic and beyond has been nothing short of phenomenal. In this session, Scott disperses insights into how the brand activated new customers gained during COVID and how the convergence of brand and performance fueled the site’s stellar growth.

As it relates to marketing, Etsy recently launched a series of new advertising campaigns with a focus on how to “keep commerce human” including an ad, which features a young woman named Shiori.

“When you think about a mission like ours, ‘Keep Commerce Human’ – what I think we try to do here is to bring together some emotional value. But you have to have performance marketing, let’s call it extending the work. We work with [Tinuiti] and our partners Google and Facebook as an extension to optimize [by channel] whether it’s a video, Facebook, or Instagram. It’s combining the power of storytelling with the ability to target and retarget for performance.”

— Ryan Scott, CMO, Etsy

Hot Takes from the Experts

Tinuiti Live Hot Takes with Dalton Dorne and George Gallate

Dalton Dorne, Chief Marketing Officer, Tinuiti
George Gallate, Tinuiti Board Member

To close out the information-packed event, Dalton Dorne and George Gallate highlighted some of their favorite takeaways from the day’s sessions, including:

Famous YouTube creator closes out the day

Violinist and YouTube Creator DSharp closed the event with some Google-sponsored, crowd-pleasing entertainment. He opened and closed his performance with DSharp originals, taking an array of requests from the audience in between, which ranged from DJ Khaled and Drake’s Popstar to Billie Eilish’s Everything I Wanted. And…we hope Tinuiti Live was everything you wanted, too! 

If you missed out on any must-see sessions, we encourage you to check them out On Demand. See you at the next event!

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