The pandemic changed the behavior of consumers who broke ecommerce records in Q4. Many brands saw an influx of new customers. The question you should be asking now is “How do I keep them?”
Now is the time to double down on your customer reactivation and retention efforts to keep the momentum going in 2021. Watch on-demand to hear our experts share proven methods to retain and reactivate your new customers by deploying loyalty tactics, enhancing post-purchase messaging, adapting to the new landscape, and more.