Considering a platform switch in 2014? Doing your due diligence with researching the many options out there is tough stuff. So with our ecommerce platform comparison, we started on a mission not to push some platforms/carts over others but to give you guys the most information possible when you do make your crucial decision to transfer stores.
On that same mission, we got a chance to catch up with the Chief Technical Officer and co-founder of 3dcart, Jimmy Rodriguez. 3dcart is one of the most veteran hosted ecommerce solutions on the market. See what they have to offer:
Describe 3dcart in 60 words or less.
Jimmy: Founded in 1997, 3dcart is an all-in-one, hosted ecommerce software designed to help online store owners thrive in a competitive market. With hundreds of features built directly into the software, merchants can effectively open, operate, and maintain a successful e-store with relative ease. 3dcart currently powers more than 16,500 global merchants, and our support team is always available 24/7/365.
What’s the one piece of advice you’d offer to ecommerce retailers to get the most out of Q4?
Jimmy: Holiday sales figures in the U.S. topped $42.28 billion in 2012, and that number is going to be even bigger in 2013. Q4 is all about the holiday season for online store owners, and it pays to be prepared… literally. Holiday preparation should include site conversion optimization, PPC marketing efforts, and adjusting hosting plans to accommodate spikes in traffic.
What have you found to be the biggest ecommerce pain point among your customers and how do you help with it?
Jimmy: Many who enter the ecommerce game are new to the industry, and this often means SEM, SEO, and social media marketing are an afterthought rather than a necessity. In an effort to combat this, we’ve built many of the basic marketing and SEO features directly within the 3dcart platform.
For new ecommerce merchants this simplifies the tasks associated to getting started with their SEO and marketing activities; and for more experienced merchants or specialized marketing agencies, it reduces the efforts needed to market their stores.
What kind of retailer/business is best suited for 3dcart’s platform?
Jimmy: 3dcart is not only powerful, it’s also fully scalable, which means it can be molded to fit the ever-evolving needs and demands of any sized business.
3dcart currently powers ecommerce for small-, medium- and large-volume retailers, and our client base ranges from companies like Verde Direct and Clean Bottle to The New York Times Store and Candy.com.
What’s 3dcart’s unique selling proposition (USP)?
Jimmy: It has always been, and will always remain, our mission to do whatever it takes to help our clients become successful online store owners, and that’s why we offer free, around-the-clock phone support to every 3dcart customer.
We also offer more out-of-the box features than any other SaaS solution on the market, features that allow 3dcart clients to create the online store of their dreams without limitations.
What are the benefits of 3dcart to an ecommerce retailer?
Jimmy: To ecommerce retailers, the 3dcart service provides an enterprise-level PCI certified ecommerce platform with built-in features that would usually only be available to large internet retailers or with the addition of third party apps; all this included in a low cost monthly service with no transaction fees.
Customer service rests at the heart of everything we do, and our US based award-winning team is available around the clock, 24/7/365. In addition to the included technical support we offer every client, 3dcart comes complete with more than 275 out-of-the-box features designed to provide ecommerce store owners with unmatched functionality.
3dcart also offers full-service SEM packages, hundreds of premium templates, custom-design options, and a wide selection of additional services that can all be uniquely tailored to fit the individual needs and wants of our clients.
As you know, 3dcart is a fully-hosted ecommerce solution with a 99% up-time guarantee that’s supported by daily server backups to ensure the best service even under extreme circumstances. And with monthly version releases, our merchants have access to the latest ecommerce features and integrations available on the market.
What’s next for 3dcart?
Jimmy: We’re constantly working on enhancements to the 3dcart platform. Our approach is to do frequent updates instead of saving all the features for one major release once a year. We just introduced integration with Stripe, Bitcoins, and Dwolla to our 100+ list of supported payment providers. At this time we’re actively working on eBay integration, Responsive Themes, a new Facebook Store solution, and a completely redesigned admin interface.
How can an ecommerce merchant get started with 3dcart?
Jimmy: Visit 3dcart and sign up for a free, 15-day trial. There is no contract, no signup fees, and no credit card is required. Simply enter your name and email address and you can experience first-hand what makes 3dcart the best ecommerce solution on the market.
Jimmy Rodriguez is the CTO and co-founder of 3dcart. Joining the company in 2004, Jimmy began managing business development and technical planning. Presently he oversees daily operations and the overall strategic vision of the company using feedback from customers and merchants to improve the 3dcart platform.
With a background of web programming and e-commerce development, Jimmy specializes in merging and optimizing social media, search engine optimization, marketing, business management, productivity, and user friendly interfaces for the e-commerce industry. Jimmy attended UNY in Venezuela where he obtained a Bachelor of Science degree in Industrial Engineering.
Be sure to stop by our 3dcart review for more info!