CRM & Email

Connect with your customers through full-service communications management.

Amplify your messages and scale your customer relationships.

Our comprehensive, results-driven approach goes beyond what in-house teams are capable of, utilizing a unique blend of strategy, testing, deployment, and creative to help brands scale their email marketing engagements and revenue.

Full-Service Solutions

Your partners at every step of the way.

Face it: Email programs are a lot to manage. With so many sends, promotions, and trigger series required for success, it can be hard to handle in-house. Full-service CRM & Email marketing means our team can take responsibility for the ongoing strategy, testing, deployment, and overall management of your email marketing program—so you don’t have to.

We work directly with your team on product and industry insight to understand what your biggest challenges and opportunities are, and continue to work with you through everything from seasonal directives to new product launches.

Expert Strategy & Innovation

A strategic foundation for long-term email success.

With the right strategic foundation in place, a well-run email program can be the most efficient revenue-driving channel for your brand. Our expert strategists make educated decisions based on planning and roadmap development to boost customer engagement both in and out of the inbox.

The team works with you every step of the way, collaborating on product and industry insight as well as managing deployment, testing, and hybrid options. And because we always work with performance in mind, we monitor metrics to make continual improvements across every part of your email program. Pretty neat, huh?

Audit & Analysis

Smarter email insights that lead to smarter decision making.

Let us conduct a deep analysis of your email program—you might be surprised at what we find. We examine your process, metrics, strategy, data, and other critical areas. Then we analyze everything from your business goals to your customer profiles, providing meaningful recommendations for holistic email campaign enhancement.

It doesn’t always require a complete overhaul, either. This process often uncovers relatively simple improvements that can show a big lift—even for complex email programs.

Deliverability Resolution & Database Management

Solving your issues, from deliverability to database management.

Most email programs face serious deliverability challenges at some point. Whether in bad shape with inboxing, or just want to move the needle further, our team has seen it all and can come up with a plan that helps turn your issues around. And speaking of issues…

Poor database health can be equally as detrimental, which is why we offer database management to maintain and improve list health, help make system migrations, and provide data-based strategic recommendations to support all of your email campaigns.

Production, Testing & Deployment

Stay focused on your business—and your results.

Whether you need additional resources to handle the production of your email assets or you need more knowledge of email design best practices, the Tinuiti team can handle the concept and coding of all your emails to ensure your program is the most efficient it can be.

We also provide full management of all email testing and message deployments so you can stay focused on other objectives. This includes executing email sends, building and managing campaign triggers, synchronizing promotions with your calendar events, and regular monitoring and reporting to keep you up-to-date on everything.

In-House Creative Team

Trust us to bring your brand to life.

Your customer’s inbox is a highly competitive place, which means to increase their clicks—and their AOV—your brand has to stand out at every opportunity.

Our creative team collaborates with you to optimize email design and and fine-tune the copy to create engaging messages that your customers value. And since we’re focused on optimizing performance, we continually test and refresh your creative assets and copy to ensure that your brand is always performing its best.

What email success looks like.

  • Crafting a Structured Email Strategy to Boost Email Revenue by +65%
    Read More
  • Building on Social Success to Achieve +203% Increase in Email Revenue
    Read More
  • Tripling Email Revenue By Sending the Right Content at the Right Time
    Read More

Meet some of our CRM & Email strategists.

Peter Inthirakoth

Senior Strategist & ESP Subject Matter Expert

Peter discovered Tinuiti in 2014 when he came across our team while looking for a weather data vendor—and the rest is history.

Fun Fact About Experience

His first language isn’t English, and he’s worked with multinational brands.

Fun Fact About Working At Tinuiti

He works with clients like Bombas to build customer connections.

Kellie Collins

Senior Strategist & Deliverability Subject Matter Expert

Kellie started at Tinuiti in 2014 with zero experience in email marketing. Now, she’s certified in Email Deliverability and an expert on CRM and email.

Fun Fact About Experience

She used to work in hospitality sales.

Fun Fact About Working At Tinuiti

She’s worked directly with over 55 clients at Tinuiti.

Level up your learning.

Learn the latest tactics, technologies, and best practices and find out what the Tinuiti team is buzzing about.

There’s more where that came from.

Our game-changing CRM & Email program pairs even better with these other service lines. Take a look and discover your next (next) win.

Ready for success?

Talk to one of our experts today to see how we can help create a winning CRM & Email marketing program for your brand.

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