How to Master Order Management

By Tinuiti Team

A well-oiled order management system can ensure a profitable, healthy and successful long-term business.

It’s what keeps your customers happy, your employees on track and your profits healthy — and it’s hands-down one of the most important facets of online retail.

Is your order management process as well-honed as it should be? If not, make 2019 the year to re-assess, re-align and improve your order management system for better efficiency.

These tools can help you do it:

Top 9 Order Management Tools:


1. Now Commerce

One of the best-reviewed order management software solutions out there, Now Commerce is actually designed to integrate with QuickBooks, making for a seamless, super efficient product ecosystem.

It also lets you connect with various shopping cart systems, drop-ship partners, fulfillment solutions and more. Now Commerce is exclusively for wholesalers, manufacturers and distributors in the B2B ecommerce space. The platform runs between $100 and $200 per month.


2. Pepperi



Pepperi is a multichannel order management system that can even support catalog orders, merchandizing, mobile order taking and more.

It also integrates seamlessly with dozens of other programs and tools, including Oracle,, QuickBooks, Dropbox and PayPal. Pricing ranges from $48 to $128 per user per month, depending on the features and level of support you need.


3. NetSuite



This order management system is one of the most trusted options on the market. Created by Oracle and designed to be a comprehensive fulfillment solution, the tool helps you manage accounting procurement, orders and even the full supply chain. NetSuite also helps with return management, promotions and quoting.


4. Cin7



This cloud-based tool is designed to help sync up your stock, sales and orders across every channel. It helps you manage inventory in real time and even has a built-in multi-store point-of-sale system. There are even 3PL integrations so you can automate your fulfillment needs across the board. Pricing starts at $299 per month.


5. eJeeva



An omnichannel order management system, eJeeva makes it easy to control order fullfilment no matter what device, platform or system the purchase was made on. The tool even lets you create purchase orders and packing slips, manage vendors, and convert quotes into orders.

Built-in integrations with Shopify, Magento, WordPress and other major web hosting platforms make syncing with your existing set-up a breeze.


6. SalesWarp



SalesWarp’s order management software offers an easy-to-use central dashboard that helps you manage orders across all sales channels — be they your website, eBay, Amazon or a physical point-of-sale.

The platform also boasts easy integrations with Shopify, Magento, Big Commerce and more, as well as payment processing via, PayPal and CyberSource. There are even valuable extras like fraud checks, return/exchange management and more.


7. ShipStation



ShipStation helps you streamline the fulfillment part of your order management process. Use it to aggregate your orders across all channels, instantly create shipping labels for more than 30 different carriers and sync tracking details with your store or marketplace.

ShipStation also offers discounts with big carriers like FedEx and USPS, and it works seamlessly with Amazon (included FBA merchants). Pricing runs anywhere from $9 per month to $159 per month.


8. Zoho Inventory


Zoho’s inventory tools help you track and manage stock, orders, sales and shipments all in one central dashboard. The system even lets you create purchase orders, manage backorders and create drop shipments when necessary.

There is a free version of Zoho (though it limits you to just 20 orders per month), as well as paid subscriptions, which run from $39 to $199 per month depending on volume.


9. Logistico



This order management tool is designed to be an instant, quick-fix solution. Accounts are free, and it only takes a couple of minutes to register and integrate with your online store or marketplace.

Orders instantly sync up with your Logistico account, as well as accounts with UPS, USPS, FedEx and more to make shipping super easy. If you want Logistico to automate your orders and shipments, then you’ll need an enterprise account, which comes with a custom monthly fee.

These are just a few of the many tools you can use to ease the order management process and more efficiently serve your customers.

Want more recommendations for improving your order management system? Email [email protected].

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