HomeBlogAre You Tracking Converted Calls? [Infographic]
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Are You Tracking Converted Calls? [Infographic]
By Tinuiti Team
When you get the call, do you get the sale? A converted call can be defined as a call which ultimately results in a sale. In the infographic below are the elements of a converted call.
Converted calls are:
Polite: employees with “good phone etiquette” converted calls 2x as frequently
Lengthy: 42% longer than non-converting calls
Persistent: Customer service representatives asking for the business converted calls 3x as frequently
Are you tracking converted calls for your ecommerce business?